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Mobile HandsetsSamsung India service centre complaint- reg-pzz help
9 Reviews |
Ki kiran chith |
i bought a samsung mobile (SGH S8003, JET) worth Rs.21200 from QRS,registered office :25/2454 opp Raymond shop, M.G Road, Trivandrm-695001 on 14.8.2009. it is a fully touchscreen mobile without any keypad. The mobile worked fine for about 6 months and after that the troubles started with the mobile, the first problem was with the touchpad sensitivity. firstly when the problem started when i touch something it hangs as long as we restart the mobile. after restarting the mobile it will work without any hang for a few minutes and then the same problem arises, hang hange hang. and aftr sometime network problem also arised. the mobile was showing low range even in full coverage areas and showing no network in low coverage areas. and aftr that i went to your service centre Mereena Electronics, TC 28/986(1), Swra 46, Saroj Bhavan, TVPM. and they said that it is having software compalint, n at that time itself i told them that there is problems with touch pad and network. so after that they registered a compaint and they asked me to come back after 3 days. i went after a week, then they told me that it will take 2 more days (i waited there for about 1.30 hrs for this reply). and aftr 2 days i went there and then they said that they have ordered for a new touchpad and the same is yet to come, so they asked my mobile number and assuered me that they will call me once the mobile is okei. after that i had called them several tym and each time they ask my token number and mobile number and assure to call me before 5 o clock, and i din recived even a single call from them, yestrday for heavens saked one of the guys replied and told that i MAY get my mobile within 2 weeks. it has alreday been 1 months since i have been living with no mobile (even if i bought a samsung product worth Rs.21200). this is not good for your reputation. am a regular customer of samsung. and am qutting ma samsung relation with this product, this is my last samsung product. i will forward this complaint to consumer court and all samsung heads including your CEO, i hope that you will kindly do needed. and please apppoint some one who is somewhat capable and kind toward customers in the above said customer care. the employees in the customer care are behaving like service is their mercy and not our right. this is quite unfair.
thanking you,
kiran chith.c
no.[protected] |
| 8 Comments Updated: | Share0Tweet0 |
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Comments |
Ravi K | I am having same problem with S 8003. Looks like I hv a long battle ahead.
It is sickening we spend awful lot on premium touch phone and left without a mobile
when we need it most. My mobile just freezes. No touch or buttons will respond.
The idea of providing 3 buttons is atleast they should respond and come to our rescue
when touch fails. I hv to remove the battery to restart the mobile.. and it hangs again.
No help from Service Centre.. problem persists.
Mobile bought in Coimbatore
Ravi K [protected] |
ashwin_animation | I have same problem too.
My Inst, firmware is S8003DDIL2
Mobile bought in Thane
Ashwin Rathod
+91 [protected] |
Chaitanya Patankar | I agree to all of you,
I have bought my samsung jet 2 phone some 3-4 months back..
The entire phone freezes and even the physical button keys DO NOT WORK.
I too need to remove my battery & do it for some 3-4 times then also it starts
but only for a few minutes.
I am now planning to do something about this phone
Phone was brought from Pune
Chaitanya Patankar
+91 [protected] |
sai sivaram | I too am facing similar problems.
I bought a samsung jet2 three months ago in Hyderabad and from the past one month the phone is freequently hanging and no buttons(physical or touch) are working.. If I restart the phone by removing the battery sometimes it works and sometimes it doesn't...
Took the phone to samsung authorised service centre and they say that the motherboard has to be replaced.Also I am informed by the service centre guy that samsung used to repay the money for such problems earlier but recently stopped doing so and are replacing mother boards. It's already 16 days since I deposited the phone and didn't get any reply from them.. When ever I call them up they say that they have put order for motherboard and are waiting for the part to arrive from head office..Not sure why there is such a delay to obtain parts from a reputed and big MNC like samsung..
If so many complaints are raised on the same phone.. why don't samsung stop the production of this phone and re-release it when they fix all critical issues like the ones reported above.
Samsung is so engrossed in increasing their market share by concentrating on new customers that they are ignoring their obligation to provide to the existing one...
My suggestion to the new customers is DO NOT BUY SAMSUNG JET-2
Thanks,
Sai |
evan.roy | Oh my god!! Loooks like i'm nt the only one!! Had tis same hanging problem.Service Center kept my pohne for 1.5 months and they fixed the problem (looks like that)...but here is the most interesting part.They rolled back the firmware and almost nothing works now...the camera does'nt even start..says please update firmware and when i tried to do so tru PC Studio it says no upgradation is required...i have no idea wht to do with piece of crap... |
sujit munshi | Hi My name is sujit.I am also facing the same issue with my mobile Samsung jet s8003.I purchased this phone on March and just after 2 months it starts hanging.Touch pad doesn't work.In CC-28 Nehru enclave service center i have shown my mobile and they submitted my mobile without checking.After 1 week they returned the mobile they said thait they have changed the mobile motherboard and touch screen.After this mobile was working for 1 month and then again it starts hanging.keys doesn;t work.I have shown the mobile to the same service center.but their engineer said may be in my memory card their is a virus issue.After saying this they reset my mobile in factory default setting and asked me not to use memory card.After his suggestion i didn't used my memory card also I have discussed this issue with their manager and he assure me that if i will face this issue again he will change my mobile..but in a same day it again starts hanging.Now i have to go to service center again.
THOSE WHO WANT TO PUCRHASE THIS MODEL-S8003 SAMSUNG JET, PLEASE DON'T BUY THIS. |
Naveen Raj Hari | I too have the same issues,
Bought Samsung Jet S8003- 6 months back, util two months back it was working fine, one fine day the mobile was totally freezed and did not work properly, went to the nearest Samsung service center near West Anna nagar and gave it to them for service, they told display problems should be there and they wanted to change the display and asked me to come and collect the mobile after 7 working days, after seven working days i called them up and checked for the status the wanted me to wait for another 6 days, and after the next 6 days again i called them and checked if i could come and collect the mobile they wanted me to wait for another 4 days and this time they told they cannot assure if it will returned to me even after 4 days, and i took mobile and approached a different dealer out in the market and he managed to fix the display issues but few functionalties like camera, create new message, gallery tabs were not working and again the mobile starts freezing when i try to access those tabs, now it was almost three months and still i havent got my mobile back they service center people are just wondering what the hell technology would have gone wrong to have such serious issues with particulary this mobile...
these type of fault pieces should be taken back by samsung and provide a solution for us, after all these are hard earned monies and there should be a strong call to be taken up...nearly more than 100, 000 mobiles have faced these type of issues and the samsung doesnt even bother to address this issue,
Indian government should take a serious action against Samsung for providing such a faulty mobiles out in the market and they still selling the same mobiles out there...samsung should recall all the indian mobiles and resolve this issues as early as possible...
Thanks,
Naveen Raj - [protected] |
islibidi | Hello. I just want to consult a problem about my samsung s8003 phone. just used it for only one week. if fell once. from then, it did not worl already. went to a shop and told me motherboard is defective. where can i buy cheap motherboard? |
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